Frequently asked questions

You can choose between 3 days of PRO access for €0.99, then €39.90 per month until you cancel, or weekly PRO access for €11.99 per week until you cancel. All prices include VAT. You can cancel via the Cancel page or by contacting us.

Wherever you like. Check the photo requirements of the place where you use it. IDPixy is a tool and gives no guarantee.

We store photos in your account for a maximum of 30 days. A passport photo that you have not yet ordered is stored for a maximum of 7 days, so that you can download it after payment. We do not store your original photo.

Go to the Cancel page and enter the email address you used to take out your subscription. Then confirm the cancellation via the email you receive. You can also log in to your account and manage the subscription yourself there.