Last updated: 10 October 2026
A period that has already been paid for is not refunded automatically. If something went wrong on our side or you were charged in error, email [email protected] with the email address used for your order. A refund is made using the original payment method.
If you cancel your contract within 14 days, we will refund you within 14 days. If you asked for the service to begin immediately, we will deduct an amount in proportion to the period already provided.
This policy does not limit any statutory rights you have as a consumer.
IDPixy is a service of PIET GLOBAL - FZCO.
Email: [email protected]
Phone: +971 50 358 8521
WhatsApp: Start a chat
Emails are usually answered within 1 working day.
Opening hours: monday to friday
United Arab Emirates: 09:00–18:00
United Kingdom: 05:00–14:00
