Cancellation policy

Cancelling your subscription

You can cancel your subscription at any time via the Cancel subscription page or via [email protected]. Use the email address you ordered with. You will immediately receive an acknowledgement of receipt by email.

What happens

After cancellation, the next automatic renewal of your chosen PRO subscription stops; your access continues until the end of the current period. You will receive a confirmation by email once your cancellation has been processed. After that, your photos are deleted from your account.

Cancelling within 14 days

Within 14 days of concluding your contract, you can also cancel it under your right to cancel via the Cancel contract page. See the terms and conditions for the consequences.

Contact

IDPixy is a service of PIET GLOBAL - FZCO.
Email: [email protected]
Phone: +971 50 358 8521
WhatsApp: Start a chat
Emails are usually answered within 1 working day.

Opening hours: monday to friday
United Arab Emirates: 09:00–18:00
United Kingdom: 05:00–14:00